I know that if the old admin set his work email as the recovery we can resurrect his email and use that. Unfortunately, he set the recovery email to an email address which was not a group email and now our end users cannot reset their passwords for their corporate appleID. IObit Software Updater 4 particularly added Remote Work Tools such as. Does anyone have suggestions or a contact number at Apple where we might find assistance?Īlso, our previous admin added recovery email for the appleIDs which he created. The email address is not made public and will only be used if you wish to receive. I would think that Apple would be able to break the association even if we needed to provide extensive paperwork proving we own the phones. I don't have a lot of experience with iPhones but this doesn't sound correct. We contacted apple to get this removed but because we don't know or have access to the email address which was used as the appleID they told us there was nothing they could do for us. We are unlikely to redeploy but we might be able to donate the phones. We would like to remove this association so we can use the iPhones again. We have a box of old iPhones (5 & 5s) which are corporately owned but which end users associated with their personal email account.
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